RELEVANT EXPERIENCE

 
 
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WINE EDUCATOR, Dr. Frank Winery, July 2018 - present

Skills Gained: Service Design, Sales

  • Create service blueprints to identify and resolve pain points in the customer experience

  • Quickly establish customer rapport and deliver an informative tasting experience to 300+ patrons/day

  • Drive over $1,000/hour in sales, the highest sales/hour ratio at the winery

  • Passed the Level 1 Master Sommelier Exam, the first of 4 levels

 
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PRODUCT DESIGNER, Qulitspace, October 2017 - present

Skills Gained: UX Design, User Research, Business Development

  • Travel to quilt shows nationwide to interview app users and design prototypes of product improvements

  • Create the business strategy for the future launch of an in-app B2C marketplace

  • Develop other verticals once the time comes to expand beyond the quilting community

 
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PROJECT MANAGER, Mobomo, April 2017 - February 2018 (laid off due to lack of available projects)

Skills Gained: UX/UI Design, Product Management, Team Leadership

  • Designed, built and launched RGS 365, a solar energy app for web & mobile, in 24 weeks on a $500,000 budget

  • Designed, built and launched Baby Trax, an infant healthcare app, in 17 weeks on a $150,000 budget

  • Led the design phase of a smart building system for Carnegie Melon University and NASA

  • Coordinated the activities of 20+ designers and developers across 5 time zones

  • Directed enterprise clients in identifying problems, crafting solutions and executing mobile product strategy

 
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UX DESIGNER (CONTRACT), Washington Leadership Academy, January 2017 - April 2017 (contract ended)

Skills Gained: Service Design, User Research

  • Organized an after-school hackathon for students to redesign the visitor experience

  • Conducted one-on-one interviews with teachers and students to discover new opportunities for immersive storytelling

  • Proposed improvements to the school website and physical spaces to create a more engaging visitor experience

 
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TASTING ROOM ASSOCIATE, Stone Tower Winery, September 2016 - June 2018 (moved away from the region)

Sills Gained: Service Design, Sales

  • Applied service design principles to address the challenges that arise every day in a high-volume service operation

  • Guided tastings while discussing the winery's history and winemaking tradition

 
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DIRECTOR, SELLER RELATIONS, FedBid, January 2014 - October 2015 (laid off due to reorganization)

Skills Gained: UX Design, User Research, Team Leadership

  • Directed a 3-person team in user research, wireframing, prototyping and implementation of new product features

  • Decreased project delivery times by 53% with the implementation of Kanban methodology

SENIOR SELLER RELATIONS SPECIALIST, FedBid, January 2013 - January 2014

Skills Gained: Data Visualization, Data Analysis

  • Designed and built business intelligence dashboards for internal and external stakeholders

  • Implemented a new CMS to provide data-driven insights to our customer service approach

SELLER RELATIONS SPECIALIST, FedBid, August 2011 - January 2013

Skills Gained: Customer Service, Instructional Design

  • Provided inbound customer support via phone and email in a high-volume service center

  • Designed instructional training material and delivered weekly customer training webinars